Yes, we use advanced encryption and security protocols to ensure that all payment details remain safe and secure.
Once you have completed your order, you will receive an order confirmation by email. If you have not received it, please contact us.
Orders can be canceled or modified up to 12 hours after ordering, because after that the processing time starts. If you wish to cancel an order, please contact our customer service as soon as possible.
We accept the following payment methods: Visa, Mastercard, American Express, Google Pay, Apple Pay & Shop Pay.
If you receive a damaged or incorrect item, please contact our customer service as soon as possible with a description and photos. A replacement will be arranged at no additional cost.
We currently offer free standard shipping on all orders. This usually takes 7-11 business days. We do not currently offer express shipping.
The total delivery time to the entire United Kingdom is 7-11 business days on average. This consists of the processing time and the delivery time.
Processing time: 1-2 business days
Delivery time: 6-9 business days
We offer free shipping throughout the United Kingdom.
Yes, you can. Once your order is processed, you will automatically receive a track & trace number so you can follow your package all the way.
Kontakt vores kundeservice for at anmode om en returformular. Send varen retur i original emballage sammen med formularen. Returneringen skal være forsynet med Track & Trace.
You have a 30-day return policy from receipt of your order. Items must be unused, in original condition and with all tags intact. Returns are at your own expense.
Once we receive your return package, we will refund the full amount to the payment method you used - typically within 5 business days.
Yes. Returns must be sent back to our warehouse in China. Each return must be traceable by us via track & trace. The shipping costs for returns are at the customer's expense.
On each product page you will find a size guide button just above the size selector. Here you will find all necessary measurements and guidance.
Our website and inventory are updated in real time. As long as you can click on “Add to cart,” the item is in stock. When the item is no longer in stock, this is automatically updated and the “Add to cart” button is no longer available.
Not always. It depends on season and demand. If you want to be notified, you can sign up for a restock notification on the product page (if available).
Vi tilbyder i øjeblikket ikke gavekort, men det er noget, vi planlægger at lancere i fremtiden.
Business Information:
Store Name: Nuvori
Company Name: Grandos Marketing Limited
Registration No.: 78173144
Address: RM03, 24/F, Ho King Commercial Center, 2-16 Fayuen Street, Mong Kok, Hong Kong
No, that's not necessary. We currently do not offer the option to create a customer account. All orders must be placed as a guest.
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
You can always send us an email at info@nuvori.co or call us at +447577329631 during our customer service hours. We do our best to respond within 24 hours, seven days a week.
Customer service hours:
Monday to Friday: 9AM - 5PM GMT
Saturday and Sunday: 9AM - 1PM GMT
Haven't found the answer to your question? Contact us via the form below. We usually try to answer every email within 24 hours.