Shipping policy

At Nuvori, we work to make shipping simple, reliable, and transparent. Orders are fulfilled from our U.S. fulfillment facilities and shipped directly to you.

Domestic Shipping

Nuvori currently ships within the contiguous United States.

We offer two shipping options:

Shipping Method Charge Estimated Carrier Transit Time
USPS Ground Advantage FREE 2–4 business days
USPS Priority / Express Calculated at Checkout 1–3 business days

Shipping times shown above are carrier transit estimates and begin after your order has been fulfilled.

Most orders require approximately 1–5 business days for processing and fulfillment before shipment. During periods of unusually high order volume, fulfillment may take longer.

Once your order ships, you will automatically receive a shipping confirmation email with tracking information.

Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery times.

Where We Ship

Nuvori currently ships to addresses within the contiguous United States only.

At this time, we are unable to ship to:

  • Alaska
  • Hawaii
  • U.S. military bases, including APO/FPO addresses
  • International destinations

We plan to review additional shipping destinations as Nuvori grows.

Order Changes and Cancellations

Orders are sent to fulfillment shortly after they are placed.

If you need to change your shipping address or cancel an order, please contact Nuvori Customer Support as soon as possible after placing your order.

We will do our best to accommodate your request, but changes and cancellations cannot be guaranteed once an order has entered fulfillment or the product has already been prepared for shipment.

Please review your shipping address carefully before submitting your order.

Tracking Your Order

Once your order has shipped, you will receive an email containing your tracking number.

Tracking information may take a short period of time to update after a shipping label is created or after the carrier receives the package.

Some multi-item orders may ship in more than one package or from more than one fulfillment location. If this occurs, you may receive multiple tracking numbers.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a package cannot be delivered because an incorrect or incomplete address was provided, or because the shipment was left unclaimed, additional shipping charges may apply to resend the order.

Please contact us immediately if you notice an error in your shipping address. We cannot guarantee that an address can be changed after the order has entered fulfillment.

Lost Packages

If your package appears to have been lost in transit, please contact Nuvori Customer Support as soon as possible.

Claims for packages lost in transit should be reported within 30 days of the estimated delivery date so that we can investigate the shipment with our fulfillment and carrier partners.

If a shipment is confirmed to have been lost due to a carrier or fulfillment issue, we will work with you to provide an appropriate replacement or refund.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or contains the wrong product, please contact Nuvori Customer Support within 30 days of delivery.

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photographs showing the damaged, defective, or incorrect item

Once the issue has been reviewed and approved, we may provide a replacement or refund as appropriate.

Please do not discard the affected product or packaging until your request has been reviewed.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Check around your delivery location and any secure package areas.
  2. Check with household members, neighbors, building staff, or your mailroom.
  3. Allow a short period of time in case the carrier marked the shipment delivered shortly before completing delivery.
  4. Contact the carrier using the tracking number provided.

If you are still unable to locate your package, contact Nuvori Customer Support and we will help investigate the shipment.

Customers are responsible for providing a safe and secure delivery location.

Shipping Charges

USPS Ground Advantage shipping is complimentary for eligible Nuvori orders within our current shipping area.

Express shipping is available for an additional fee calculated at checkout.

Shipping charges paid for expedited shipping are generally non-refundable once an order has shipped.

Fulfillment and Split Shipments

Nuvori products may be fulfilled from more than one U.S. fulfillment facility. As a result, an order containing multiple products may occasionally arrive in separate packages.

You will receive tracking information for each shipment when available. There is no additional shipping charge to you solely because an order is split into multiple packages.

Questions About Your Order

If you have questions about shipping, tracking, or an existing order, please contact Nuvori Customer Support through our website and include your order number whenever possible.

We will be happy to help.