Return & Refund Policy

We want you to feel confident trying Nuvori. Because our products are ingestible dietary supplements, our return policy works a little differently from traditional retail products.

30-Day Satisfaction Guarantee

Your first order placed directly through Nuvori is covered by our 30-Day Satisfaction Guarantee.

If you are not satisfied with your first Nuvori order, contact us within 30 days of delivery and we will review your request for a refund of the eligible product purchase price.

You do not need to physically return an opened supplement to us in order to request an eligible refund.

To request a refund, please contact support@nuvori.co and provide:

• Your order number

• The product or products involved

• A brief description of the reason for your request

Approved refunds will be issued to the original payment method.

The 30-Day Satisfaction Guarantee applies only to your first order placed directly through Nuvori and does not apply to recurring subscription renewals or subsequent orders.

Express or expedited shipping charges are non-refundable unless the refund results from an error on our part.

Nuvori reserves the right to limit or deny refund requests in cases of suspected fraud, abuse, or misuse of this policy, to the extent permitted by law.

Returns of Supplements

For health, safety, quality-control, and chain-of-custody reasons, Nuvori does not accept physical returns of dietary supplements once they have left our fulfillment facility, including unopened products.

Please do not mail products back to Nuvori or to our fulfillment facility unless our Customer Support team specifically instructs you to do so.

Products sent back without prior authorization may not be accepted or eligible for a refund.

Our 30-Day Satisfaction Guarantee is designed to allow eligible first-time customers to contact us for a refund without needing to return an ingestible product.

Subscription Orders

Subscriptions can be managed, skipped, or canceled according to the options available through your Nuvori customer account.

Canceling a subscription prevents future eligible renewal orders from being processed. It does not automatically cancel or refund an order that has already been processed or entered fulfillment.

Recurring subscription shipments after your first order are not covered by the 30-Day Satisfaction Guarantee.

If you need help with an upcoming subscription order, please contact us as soon as possible before the order processes.

Order Cancellations and Changes

We begin processing orders shortly after they are placed so that they can reach you as quickly as possible.

If you need to cancel an order or change your shipping information, contact us as soon as possible.

We will do our best to accommodate your request, but cancellation or modification cannot be guaranteed once an order has entered fulfillment, has been prepared for shipment, or has shipped.

Once an order has shipped, it cannot be canceled.

Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives.

If you receive a product that is:

• Damaged

• Defective

• Misprinted

• Incorrect

• Missing from your shipment

please contact us as soon as possible and within 30 days of delivery.

Please provide:

• Your order number

• A brief description of the issue

• Clear photographs showing the product, packaging, and issue whenever applicable

We will review your request and, if approved, provide an appropriate replacement or refund at no additional cost to you.

Please do not discard the affected product or its packaging until your request has been reviewed, as we may need additional information or photographs.

Lost Shipments

If your package appears to have been lost in transit, please contact us.

Claims for packages lost in transit must be submitted within 30 days after the estimated delivery date.

We will review the tracking information with our fulfillment and shipping partners. If the shipment is confirmed to qualify as lost in transit, we may provide a replacement or refund.

Packages Marked as Delivered

If tracking indicates that your package was delivered but you cannot locate it, please first:

• Check around your delivery location, mailbox, mailroom, front desk, or other secure delivery areas.

• Check with household members, neighbors, building staff, or property management.

• Contact the shipping carrier using your tracking number.

Occasionally, a carrier may mark a package as delivered shortly before the package physically arrives.

If you are still unable to locate your order, please contact Nuvori Customer Support so we can review the situation with you.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order cannot be delivered because an incorrect or incomplete address was provided, or because a shipment was left unclaimed, the customer may be responsible for any costs associated with reshipping the order.

Please contact us immediately if you notice an address error. We cannot guarantee that an address can be changed once fulfillment has begun.

Refused or Unclaimed Packages

Refusing a package or failing to claim a shipment does not automatically qualify the order for a refund.

If a shipment is returned because it was refused, left unclaimed, or could not be delivered due to information supplied by the customer, additional shipping charges may apply if the order is reshipped.

Exchanges

Because Nuvori products are ingestible supplements, we do not offer traditional product exchanges.

If you received an incorrect or damaged product, contact us and we will help resolve the issue.

If you simply wish to try a different Nuvori product, you may place a separate order for that product.

Gift Cards

Gift cards are non-refundable and cannot be redeemed for cash except where required by applicable law.

Refund Processing

If your refund is approved, it will be issued to the original payment method used for the purchase.

After a refund is processed by Nuvori, your bank or credit-card provider may require additional time before the refund appears on your account.

Original express or expedited shipping charges are generally non-refundable unless the refund results from an error by Nuvori or our fulfillment partners.

Purchases From Other Retailers

This policy applies only to purchases made directly through Nuvori.

If you purchase a Nuvori product through an authorized third-party retailer or marketplace in the future, refunds and returns may be subject to that retailer's return policy.

Contact Us

If you have any questions about an order, refund, damaged product, subscription, or this policy, please contact:

Nuvori Customer Support
support@nuvori.co

Please include your order number whenever possible so we can assist you more quickly.

Nothing in this policy limits any rights or remedies available to you under applicable law.